Overview
The following is an actual case study for Grant Park homeowner’s association by LR Contracting Inc. for the years of 2015-2016.
Weather Watch- June 24th, 2015. Severe HAILSTORMS in central Denver and surrounding areas.
The Grant Park Association, having been referred to LR Contracting Inc. by another HOA, called and scheduled a complimentary 20--minute inspection. They knew there had been some HAIL, they did not know if they had suffered any real damage. Grant Park is a five-story, 56 unit, urban-green-condominium complex comprised of two buildings within enjoining courtyard and flat roof systems on the 4th and 5th floors. Grant Park is located on the edge of the Cherry Creek in Capitol Hill neighborhoods.
Upon completion of the inspection, it was determined that there was damage to the Duro- Last® Roof Skin, more than two dozen windows, paint, fascia, A/C units, and gutters. Professional representation to make certain that all the damage is found, reported, and accounted for can be tedious, time-consuming, and quite expensive. In our experience, it is also the difference in being fully-repaired or partially-fixed.
LR’s solution-based service is to completely absorb the representation fees when utilized- 100%. In this case it was also determined that the association would benefit from an outside insurance billing professional, known as a “certified public adjuster”. These PA firms are an advocate for the insured- The property owner.
Over the years LR has worked with at least four separate PA firms, and no less than 30 individual PAs. At LR we're well-versed in the process, our liaison officer performed the inspection, met with, and educated the board on the process and timeline. During the investigation and negotiations stage, he proactively attended every board meeting to answer questions and offered status updates. Later during the build out, the same person acted as the contact liaison for all parties; association leadership, owners, and tenants; the team negotiating with the insurance company on behalf of the insured; LR inspectors, production managers, and staff- the same person, ONE PERSON, from start-to-finish.
Afterwards the inspection crews are mobilized to repair initial damage, another example of the “LR difference”- always on call and always available.
Once the PA firm had reached an initial offer and settlement was reached, it went to LR’s internal audit and billing department for review. It was found to have multiple errors- code violations, non-compliant specifications, supervision and cleanup provisions, OSHA® and safety violations, substandard material, and installation processes.
Upon completion of LR’s audit, the overall claim was improved by almost 300%. One of the many LR differences!- Always looking out for you.
All this resulted in a new Class A Fire-Rated Roof, slope to drain effectively, therefore extending their projected lifespan. Improved installation, a manufacturer’s 15-year warranty, 25 new upgraded windows, a complete new oversized gutter system, and new fascia & paint, topped off by LR’s 5-year workmanship warranty- the BEST in the business. The Grant Park homeowner’s association did not know if they had suffered any damage. Thanks to a complimentary, non-evasive, 20- minute inspection, and LR’s liaison officer, they have been made whole!